How to exclude Content from being visible

An explanation of how to exclude a content item from being visible within Content Discovery & segments

Once you have uploaded a piece of content into your Knowledge Bank, you have the option to exclude the content item from the Content Discovery player and segments in the Knowledge Graph workflow.

To do this, select the content item from your Knowledge bank, select the three dots on the right hand side and click ‘Edit’

Next, under Content Item Settings, scroll down to the ‘Exclude from Discovery and Segments panel’ toggle. Toggle this on if you would like to exclude the content item from Discovery and segments. Please note: excluding the content item here will still enable the Agent to learn from and use the content to answer questions.

If you need any help at all, please ask your Customer Success Executive.